Returns & Exchanges

At Hestan Culinary, we stand behind the craftsmanship of our premium cookware. If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 45 days for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the Hestan products you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, a prepaid shipping label will be sent to your email address; simply print it and attach it to your original shipping box.

• 3.
  Pack and Ship

  Carefully pack your unused cookware in its original protective packaging to prevent damage during transit and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned items for quality assurance, your refund will be processed back to your original payment method within 7-10 business days.